PureTel

PureTel is a specialist business communications company based in Winsford, Cheshire, in the North West of England. We provide a full range of business telecommunication services to businesses of all sizes.






A LITTLE ABOUT US


When we think of things associated with the word Pure, we think of crystal clear lakes, white snow capped mountains, bright & colourful organic fresh produce.

Pure and Organic are two words that mean a lot to us here at PureTel. Organic growth is our focus, driven by referral after referral from many happy customers.

At PureTel we offer the most powerful, most cost effective telecommunication systems with bills that are not clouded by sneaky hidden charges.

PureTel is a specialist business communications company based in Winsford, Cheshire, in the North West of England. We provide a full range of business telecommunication services to businesses of all sizes.

The telecoms market is riddled with companies offering you cheaper lines and calls, but what else do they offer? How’s their customer service? Do they add any value to your business and do they value you as a customer?

At PureTel we fully understand the importance of your business telecoms systems and hold a strong belief that customer service is critical. Every client has their own account manager and all are treated equally despite the size of the business.

We take a consultative approach, our Ethos is to simplify where possible and be a valued partner for your business.

We believe that we offer a true “one stop shop” and can offer you advice and competitive pricing on all of the systems that you require.

We have scoured the market to make sure that we are not only cost effective but also have access to the most powerful platforms available.

Our services include, analogue, ISDN2, ISDN30 and SIP rental and call packages, ADSL broadband, EFM, leased lines, bulk SMS, merchant services and traditional and hosted telephone systems.

We hope you enjoy looking through our site and seeing how we can help your business.

Please contact us with your requirements and one of our specialised staff will be pleased to deal with your enquiry. We look forward to hearing from you.


OUR SERVICES




PureTel

PureTel

We offer all types of business lines at unbeatable prices. We can advise you on the lines needed by your business. Single Analogue, Analogue Multi Lines, ISDN2, Etc...

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Pure Text

PureText

Why use SMS as a way of engaging with your customers?
45% of SMS received get a positive response, Read rate within 15 minutes is 97% compared to only 5% of emails...

READ MORE

Pure Pay

PurePay

We offer merchant services in association with Streamline (The main acquiring bank). We have a choice of solutions including a range of Ingenico terminals, E-commerce and moto solutions...

READ MORE

Contact Us - Image made by Freepik.com

Contact

Call us on:

0330 2000 554


If you have any questions, please call, email or fill in our online enquiry form found in the contact section below.

CONTACT FORM


Lines & Calls


We offer all types of business lines at unbeatable prices. We can advise you on the lines needed by your business. Single Analogue, Analogue Multi Lines, ISDN2, ISDN30 and SIP can all be provisioned by PureTel. Please get in touch for prices.

We also offer tailor made call packages, bespoke for each customer. We don't offer complicated call packages or bundles and like to keep things simple with a pence per minute rate. Only pay for the calls you use, with no minimum or connection charges.

Data


PureTel supply a range of data connections. There is lots of choice of data connection, but we are here to advise you on the most suitable connection for your business.
Whether it be a standard business grade ADSL broadband connection, or an un-contended personal circuit such as a Fibre Leased Line we can help.

  • ADSL
  • FTTC (Fibre To The Cabinet)
  • EFM (Ethernet First Mile)
  • Fibre Leased Lines
  • MPLS Networks

Virtual Numbers


We supply a range of non-geographic and geographic virtual numbers, including (0845, 0844, 0870 03). These can be used for a variety of purposes-

Do you want a national presence, or a presence in areas you don't currently have a site?

Do you know what return on investment you get from your advertising? Many companies spend large amounts on their advertising without ever knowing what response they get.

By using virtual numbers, all this becomes clear. Use virtual numbers for specific advertising campaigns and get real time reporting and call statistics.

On Hold Marketing


On hold marketing gives you the opportunity to advertise your business and services to potential customers, in what could be dead airtime, when you place a caller on hold. Choose from a one off recording or an ongoing package that can be regularly updated. All scripts are professionally written and recorded by voice over artists with a range of background music and effects.

Research shows that more than 50% of customers placed on hold will remain connected for over a minute if provided with company information and music. More importantly, more than 30% of customers met with silence or irritating pre-recorded telephone system music don't call back!

Please click on the link to hear examples of what is available: www.mohsamples.com

Telephone systems / IP telephony


The choice of telephone systems is vast and can be overwhelming, at PureTel Ltd we will take away the stress and confusion and come back with a suitable recommendation for your business. There are two main choices when it comes to choosing which type of telephone system you have, these are-

Purchasing your own PBX and hardware-

We supply PBX's handsets and everything else you need for your telephone system from some of the leading manufacturers including- Cisco & Avaya.

The second choice is VoIP (Voice over internet protocol) or hosted IP telephony.

VoIP is a way of carrying your voice calls over an internet connection. The standard of call quality nowadays is the same as a traditional system. The benefits of a VoIP system is that there is no need for an expensive, cumbersome phone system taking up space in your office. "The system" is hosted by the network and you gain access to it via an online control panel where you can customise your system from a vast range of features.

With VoIP you also benefit from free office to office calls and can easily network satellite offices and home workers.


Why use SMS as a way of engaging with your customers?

  • 45% of SMS received get a positive response
  • Read rate within 15 minutes is 97% compared to only 5% of emails
  • They don’t get lost in spam/junk folders
  • Of the 29% of people who respond to SMS, 49% go on to make a purchase

SMS can be a very effective way of interacting with your customers. We have access to the most powerful bulk SMS platform on the market and offer a range of solutions. Manage your own campaigns and just pay a low cost per text, or let us supply your data that works best with your selected demographic and manage the campaigns for you.

Our SMS platform is unique and features the following intelligent services-

Intelligent tracking
We have created Intelligent Tracking to enable businesses to include unique links within messages, which in turn allows for customer interactions to be tracked through the on line portal. Data can then be fed back to your CRM or dialler.

Intelligent filtering
Intelligent filtering is the live application of the brain that powers our system. Providing the ability to create dynamic filters on any outbound messages to target specific mobile behaviours. This ensures your texts go the required target market and can vastly reduce the amount of wasted texts sent.

Intelligent query
Get a true understanding of your mobile data by querying our phone number intelligence prior to running your campaign


PurePay Merchant Services

  • Did you know that 70% of consumers prefer to pay by credit or debit card?
  • 1 in 5 people left a store last year without purchasing anything because the store did not accept cards.
  • 19% of people will avoid stores all together if they do not accept cards
  • Accepting card payments is actually cheaper than processing cash or cheques with your bank
  • Can you really afford not to take card payments?

We offer merchant services in association with Streamline (The main acquiring bank). We have a choice of solutions including a range of Ingenico terminals, E-commerce and moto solutions.

    All merchants benefit from –
  • Low transaction rates and terminal rentals
  • Access to “Revolution” portal, where all transaction statistics are available to view
  • 24/7 telephone support
  • E-commerce solution easily integrates with all major shopping baskets


FAQ's



Why PureTel?

We are an independent supplier of business telecoms services. As we are not tied to any particular carrier, we can scour the entire market to make sure you get the best possible deals for all of your services.

Can PureTel Install New lines for us?

Yes we can. By using BT Openreach, we can install new lines at your premises.

How are PureTel able to offer reduced cost BT lines?

Deregulation of the UK telecoms industry means that companies like PureTel have access to the BT network to buy and sell at wholesale prices. We have established an excellent relationship with BT meaning we are able to negotiate highly competitive rates.

How long does the switch over of lines to PureTel Take?

The average lead time for line transfers to take place is 10 working days.

Will we experience any downtime?

No. The transfer of lines should be seamless, the switch over is a not much more than a billing exercise and should not interrupt your services at all.

Who will send us our bill?

PureTel will send your bill by email or post around the middle of each calendar month.

Who do we contact if we have a fault on one our lines?

Contact PureTel customer service team on 0330 2000 554

Who maintains our phone lines?

Lines are maintained by BT Openreach

Would I get a better fault engineer response if I was with BT?

No, all suppliers are subject to the same service level agreements from Openreach

What if we feel we have cause to complain?

We aim to offer a great service to our clients at all times, however if in the unlikely event that you are not entirely satisfied with the service received, we want to hear about it.

You can raise your complaint using the following procedure. In the first instance we will try to resolve any complaint verbally. If you are still not entirely satisfied then you can write to our complaints department at the address on our contact page, alternatively you can email a written complaint to cs@pure-tel.co.uk

We aim to respond to written complaints within a maximum of 7 days. If a resolution cannot be reached, a dead lock letter will be issued and the complaint can be raised with the telecommunications ombudsman. Their details are below-

The Ombudsman Service Limited
Wilderspool Park
Greenalls Avenue
Warrington
WA4 6HL

Ombudsman Services


TESTIMONIALS





C Meredith - Sales Administration

"The telecommunication system recommended by PureTel is proving invaluable to our business. PureTel tailored their customer service to suit our individual requirements and utilized upon their technical knowledge to provide a phone system that harmonizes with our company needs. They are always quick to respond to any queries we have and continue to deliver excellent customer service."



T Dent - Creative Director

"We have been really happy with how easy dealing with PureTel has been, it has been so much better than having to deal with big multinational companies and hours spent with call centres. It's great being able to troubleshoot any questions easily via email or phone direct with PureTel."





A Williams - Proprietor

"When we were approached by PureTel we were more than a little reluctant to allow them to carry out a review of our services. We had already regotiated extremely good rates with our existing provider and coupled with this we had a complicated telephone system using ISDN2, analogue and data lines to connect our two offices. We were concerned any switch could cause problems. We needn't have worried, PureTel were able to make savings on our current costs and the switch was handled professionally and seamlessly. All in all they offer a great service that I would definately recommend."



S Kavanagh - Proprietor

"Having worked with the managing director many years ago, I was delighted to discover his telephone communications company. Within a couple of days we had phone, fax to email and other superb products that enable us to be at the forefront for our customers. PureTel ensures that their service is cost effective for both their customers and yours. I can't recommend them enough."





C Jones - Operations Manager

"PureTel always provide a personal and customer focused service. I was looking for a value for money and reliable service to introduce non geographical numbers (NGN) for the business that didn't cost my customers much more than a local call rate. The managing director has great insight into telecommunications and recommended the 0844 numbers which we have implemented in the last few weeks. The benefit is we can now move offices/centres and don't have to worry about changing our number each time as we can take these numbers with us. PureTel have also provided landlines and broadband for our new office space that has been more cost effective and quicker to install. The upside is that PureTel are always at the end of the phone/e-mail if I have any questions or queries and are prompt to respond and sort any issues out."



G Brooks-White - Partner

"We have utilised the services of PureTel Limited and cannot recommend them highly enough, they were both professional and extremely helpful. The changes we have made, on their recommendation, have saved us significant amounts of money on our telephone bills and we would not hesitate in recommending them to other businesses wishing to update and review their telecommunication systems."





M Stretton - Partner

"As a start up business we were looking for a cost effective, yet fully functional phone system. PureTel recommended a hosted IP solution called Featureplus. Our telephone, broadband and system were installed well within our timescale and the service we have received to date is second to none. We would have no hesitation in recommending PureTel."






PARTNER




Are you interested in becoming a partner of PureTel? If so, we would love to hear from you.

By becoming a channel partner of PureTel you could earn a very generous residual income by re-selling our services, We offer some of the most generous commissions in the industry.

Does your business have an existing client base that you have a good working relationship with that could benefit from our services?

This could apply to IT companies, Office movers, graphic design and marketing companies, accountants, the list goes on.

Simply send us leads, sit back and watch the commissions come rolling in.

For more information on our partner schemes please email info@pure-tel.co.uk or call 0330 2000 554.





PureTel


Unit 14, Meridian House, Road One, Winsford, Cheshire, CW7 3QG

0330 2000 554

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REFER A FRIEND



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Refer a friend

Refer any business to us, and once they have received their first bill, we will give you £50 love to shop vouchers or a credit on your bill.

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THANKS FOR VISITING US




Contact Information

Unit 14, Meridian House, Road One, Winsford, Cheshire, CW7 3QG
0330 2000 554
info@pure-tel.co.uk
@Pure_Tel
PureTel

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